Q: How much will it cost for you to review my document or website?
A: We charge by the hour (in 15-minute increments), but that can be hard to budget for and estimate, so to stay consistent with how many proofreading companies price it out, you can assume 2.5 cents per word for regular response times and 3 cents per word for rapid response times.
Q: How do the free hours work for startups and nonprofits?
A: It’s pretty straightforward. Your account has 2 free hours on the first of the month. Throughout the month, as you use your time, it will be automatically deducted from your free hours. Once your free hour total is zero, you will be billed for any further time used that month. On the first day of the next month, your free hour count automatically goes back to 2!
Q: Do my free hours accumulate?
A: No, they reset every month. If you still have 2 free hours on the last day of the month, you’ll still have 2 free hours on the first day of the next month.
Q: What if you don’t have any suggestions?
A: If you nailed the communication, that’s awesome! We’ll let you know it looks great and bill you for the time it took us to review it (if you hit a home run, it probably won’t take long)! Hopefully, you still get what you’re looking for out of our service as you will have the confidence of knowing an outside set of eyes had the opportunity to look it over.
Q: What if YOU miss something?
A: Hey, it happens. It’s pretty rare, but we’re human too. If we miss something and send you back a document with errors, you don’t pay for it. Pretty simple. Our focus is on happy customers.
Q: What do you consider to be a startup?
A: Give us your business name (or proposed name), Federal Tax ID (if you have one), and let us know when you started. As long as your business is less than 2 years old, you qualify for the 2 free hours of service each month.
Q: What do you consider to be a qualified “small” nonprofit?
A: First, you have to be an official 501(c)(3). Not sure how to do that? Just ask, we know a great resource that can help you. Second, you have to be a small nonprofit to qualify, which means you need to have a revenue of less than $50k per year and file a Form 990-N e-Postcard tax return with the IRS.
Q: What if we use up our 2 free hours for the month and need more?
A: We’re happy to help! Our normal rates are $39/hr (2.4 cents per word) or $49/hr (3 cents per word) for 8-hour response service. We give startups and small nonprofits a 10% discount.
Q: What if we’re a startup in stealth mode?
A: Fine by us! If you want us to sign an NDA, we’re happy to do so. Otherwise, we love talking about startups and if you let us, we’d be happy to spread the word about what you’re working on in case anyone in our network would be interested in getting involved, mentoring, investing, etc.
Q: Do we get 2 free hours per employee or per organization?
A: You get 2 free hours per company. A company can have multiple employees that we work with, but the hours spent for the company will be deducted cumulatively.
Q: How long will it take to review my submission?
A: Our standard response time is 24 hours. If it is going to take longer for some reason, we’ll let you know as soon as possible and you can decide if the new timeframe is acceptable or not. If you pay for rushed service, your review will be available within 8 business hours. A good rule of thumb is that if you submit your fast response request before noon, you’ll get a response by 8pm.
Q: What do you consider to be “business hours”?
A: Monday through Friday from 8am-8pm Central.
Q: Can I get rushed service when using free hours?
A: If you need a faster response and you’re paying with free hours, you will be deducted an extra 15 minutes for each hour beyond the actual hour used. So if it takes 15 minutes to review your document and you need a faster response, your free hours balance will be deducted 30 minutes. If it takes 60 minutes, a faster response will deduct 75 minutes.
Q: What can you review?
A: Pretty much anything. We can’t give advice on legal matters (we’re happy to refer you to a great lawyer), but we can point out if you have spelling or grammar issues. If we’re reviewing a business plan, LinkedIn profile, résumé, grant, slide deck, website, or something along those lines, we can offer more advice on the content and tone. We might need to ask you a few questions to make sure we understand what you’re going for, and you can provide comments when you make your submission for review.
Q: What kind of file formats do you support?
A: The typical files. Word, Excel, PowerPoint, Pages, Numbers, Keynote, PDF, etc. We prefer Office or iWorks so we can easily show you the changes we made with change tracking and the notes feature. PDF is the least preferred, but we can make it work. We can also accept free form (copy and paste) or you can point us to a URL. If you have a Google Document for us to review, just share your document with email@example.com and we’ll comment right on the document.
Q: How do I send you my submission for review?
A: Just sign up and e-mail us your content, give us a URL, or attach a document. Easy, huh?
Q: How do I submit multiple documents for review?
A: We can handle multiple attachments in an e-mail just fine!
Q: What does it look like when I get a reviewed document back?
A: If you send us a Word doc, you’ll be able to use the Track Changes feature to see where we made changes. If you send an Excel, PowerPoint, Pages, Numbers or Keynote file we’ll use the Note feature. If you send us a PDF or URL, we’ll send you back our comments in your review section for you to make the appropriate changes (if any).